Fitbit Ionic Data Not Cleared Sync & Try Again

While Fitbits piece of work smoothly most of the time, sometimes things don't become to program, and you see a big red X on your Fitbit'due south screen with the message that's it'southward not been able to clear its data.

Usually, you lot tin get by this screen by syncing to the Fitbit app (or via Fitbit Connect.)

However, if your Fitbit is stuck on this red X and can't clear its data or the bulletin keeps reappearing, nosotros detail some troubleshooting steps that fix this fault and hopefully get your Fitbit watch working once more.

So permit's go to it!

Quick checklist

Review this checklist earlier you lot offset troubleshooting.

• Manually sync with the Fitbit app using the Sync At present feature.
• Fully accuse your Fitbit.
• Update your phone, tablet, or reckoner to the latest version of the Fitbit or Fitbit Connect app.
• Verify that the Fitbit app runs or refreshes in the background.
• For Android users, clear the Fitbit app's cache in Settings > Apps > Fitbit > Storage & cache > Articulate enshroud.
• Close or force stop the Fitbit app and then open it again.
• Restart your phone (tablet or estimator) AND your Fitbit.
• Turn off the Bluetooth from any other nearby devices that as well accept the Fitbit app installed.
• On the chief phone, tablet, or computer you sync with, toggle Bluetooth off and on.

Related reading

• Does your Fitbit screen close off also fast? Change this one thing
• Fitbit display screen black and not working or turning on? Let'due south set up it!
• Fitbit Versa or Sense not syncing? How to fix a Fitbit that won't sync

Fitbit screen stuck on a red X and not clearing data? Check its pairing

If y'all connect your Fitbit to more one mobile device (like an iPhone and an iPad) or estimator, that might be the trouble.

It seems that Fitbits work best when they only connect to a single computer, phone, or tablet.

Decide which mobile device (or reckoner) is most important to you to business firm your Fitbit information and the app. For any other devices, either remove the Fitbit app entirely or remove your Fitbit from the app.

Remove a Fitbit from the Fitbit app

1. Open up the Fitbit app.
2. Go to the Today tab and tap on your profile icon or film at the top.
3. Tap on the Fitbit device's proper name.
4. For Apple devices, gyre downwards and cull the Remove This imprint and ostend. For Android, tap the trash can and confirm you want to remove and unpair the Fitbit.
5. Open up the device'south Bluetooth settings and verify that information technology's not listed every bit a continued device. If it is, tap it and choose to forget the Fitbit from the Bluetooth settings.

Later on removing the Fitbit from whatsoever additional computers, mobile phones, or tablets, effort syncing your Fitbit with the single remaining device using the Fitbit app and meet if information technology clears the scarlet X from your Fitbit's screen.

Change your Fitbit's clock face.

Temporarily irresolute your Fitbit's clockface often helps become your sentry and the Fitbit app to refresh their connectedness.

How to modify the clock face on your Fitbit

1. Open the Fitbit app on your paired mobile device.
2. Tap the Today tab > your account picture or icon at the meridian.
3. Choose your Fitbit from the business relationship list.
4. Tap Clock Faces.
5. CullAll Clocks and Select a new clockface from the By Fitbit options.
6. Tap and install the new clock face up. Allow or disallow whatever requested permissions, if needed.
7. Wait for the clockface to download to your Fitbit. Once complete, tap your Fitbit's screen and encounter if you lot can now navigate it without the data not cleared fault message.

If the new clockface solves the trouble, you can echo these steps and modify the clock face up back to your previous 1, if desired.

For bug installing a clock confront on your Fitbit, see this articleCan't change the clock face up on your Fitbit? Let's fix it.

Re-pair your Fitbit to your phone'southward Bluetooth

1. Open the Bluetooth settings on your telephone, ordinarily establish in Settings > Bluetooth.
2. Select your Fitbit from the list of connected Bluetooth devices.
3. Choose the option toForget or Forget this device–forgetting unpairs your Fitbit from your phone's Bluetooth.
   1. If you see a notification asking yous to allow your phone to display notifications from your Fitbit, tap Allow.
4. Open the Fitbit app.
   1. Do not connect to Bluetooth through your phone'southward BT settings. Y'all have to go through the Fitbit app for the pairing process to work correctly.
5. Tap your contour motion picture or icon and cull your Fitbit device.
6. Wait for a notification to start the Bluetooth pairing process and follow the screen's directions to fix this up again.
7. If you lot don't come across a notification, tap the Notifications settings inside the Fitbit app to jump-start the pairing process.

Later successfully re-pairing with Bluetooth, wait for your device to automatically sync with the Fitbit app or tap Sync At present.

Clear your Bluetooth'due south enshroud (Android but)

Android phones and tablets likewise include an additional Bluetooth feature to clear just the Bluetooth enshroud.

1. Go toSettings > Apps & Notifications (or Apps.)
2. Evidence all your apps.
3. Tap theCarte du jour or More button (icon looks like iii dots or three lines.)
4. ChoseProve system (or Show organisation apps.)
5. Gyre the list and tapBluetooth.
6. ChooseStorage & cache(or Storage.)
7. TapClear cache.

Replace your Fitbit in the Fitbit app

We frequently see this data not cleared error when folks just recently factory reset their Fitbits (also chosen articulate user data) but forgot to remove information technology from the Fitbit app first.

This tip often works even when you did not recently articulate your Fitbit'southward user data (manufacturing plant reset.)

If you lot factory reset your Fitbit without offset removing it from your Fitbit account, follow these steps

1. Open your phone's Bluetooth settings and remove the Fitbit from the listing of devices by tapping it and forgetting it.
2. Open the Fitbit app and tap your account picture show or icon at the top.
3. SelectSet up a Devicefrom the list of account options. If yous see your electric current device listed, that's okay but practice non tap it.
4. Choose your current Fitbit model from the listing of options. If you don't encounter your model, scroll downwardly.
5. Choose the option to Replace your Fitbit.
   1. Place your Fitbit on its charger and follow the on-screen instructions.
   2. Wait for the app to notice your Fitbit and enter the paring lawmaking to re-pair your Fitbit to the app.
   3. Grant the Fitbit any permissions requested.

Remove your Fitbit from the Fitbit app and add information technology back

If your Fitbit continues to display the message data non cleared sync & try again and you already tried the Bluetooth tips higher up, completely removing your Fitbit from the app might do the trick.

1. Open the Fitbit app on your paired phone (tablet or computer.)
2. Choose the Today tab so tap on your profile icon or moving picture at the top.
3. Select your Fitbit device from your account list.
4. Scroll downward, and tap Remove, so ostend.
   1. For Android devices, tap the trash tin and ostend yous want to unpair.
5. Open your Bluetooth settings on your phone. If you see your Fitbit listed, tap information technology and cull to Forget it.
6. If you however connect your Fitbit to multiple devices with the Fitbit app, like a phone and a tablet, repeat steps 1-5 for each boosted phone, tablet, or estimator.
7. Restart your phone.
8. Connect your Fitbit to its charger and start charging information technology.
9. Open the Fitbit app once more and become to Today > profile movie or icon.
10. Tap the option to Gear up up a Device.
    1. On the ready-upward screen, choose your Fitbit model, then tap Ready.
    2. Await for the Fitbit app to notice your Fitbit, enter the pairing code from your Fitbit's screen, and follow the on-screen pedagogy to complete pairing and setting up features.

Reset your Fitbit

If your Fitbit is still showing that its data is not cleared, a factory reset is the last step to endeavor.

When you lot reset your Fitbit back to factory standards, yous lose whatsoever information, similar step count and other activeness/wellness information, that was not previously synced to your Fitbit account.

Additionally, any third-party apps, clock faces, and other customizations are also removed from the Fitbit.

Before y'all manufactory reset, remove your Fitbit from the Fitbit app following the directions above.

If you can navigate (swipe) to a different screen on your Fitbit, use these steps to mill reset your Fitbit.

1. Open theSettings app.
2. ChooseAbout.
3. TapFactory Reset or Articulate User Data.

For the newest Fitbit watches, try this transmission reset process only if you cannot access the software method and your Fitbit is all the same stuck on the cherry-red X screen.

1. Press and hold the side push button until the screen turns off, usually eight-ten seconds.
2. As the screen turns off and you experience a short vibration, release the side button and immediately printing and hold that push once more.
3. Expect for the Fitbit logo to appear.
4. Once it disappears, immediately release the side button and printing and concur it again until y'all experience another vibration.
5. Afterward you feel the vibration, release the button. This second vibration indicates y'all've started the factory reset.

See this article.Need to restart or reset your Fitbit? Learn the steps for detailed footstep-past-step directions on resetting your Fitbit model.

Contact Fitbit Support

If, after all these troubleshooting steps, your Fitbit continues to be stuck on that screen or if information technology routinely pops upwardly, accomplish out to Fitbit Customer Support for further assistance.

Before you contact Fitbit, make certain you accept your serial number, proof of purchase and check its current warranty status.

In general, Fitbit offers a 1-year warranty for almost of its wearables in the US and 2 years for Europe. If your Fitbit is under warranty and their support squad cannot fix it, they send a replacement at no charge to y'all.

Even if your Fitbit is more than 1 or 2 years sometime, Fitbit Support commonly offers a replacement discount.

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Source: https://www.myhealthyapple.com/how-to-fix-a-fitbit-that-shows-a-red-x-with-message-data-not-cleared/

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